Shipping & Delivery
Covers global shipping policies, delivery timelines, tracking procedures, customs responsibilities, and expedited shipping options for Brands orders.
Worldwide delivery available through partnered logistics providers.
We offer free shipping on orders over $65. For orders below $65, shipping costs are calculated based on the destination and the weight of the products in your order. You can view the shipping cost at checkout before completing your purchase.
Yes! Once your order is shipped, you'll receive a tracking number via email. You can also track your order anytime by visiting Track Your Order.
Express options (DHL/UPS) available at checkout for additional fees.
Buyers are responsible for import taxes; check your local regulations.
Product & Assembly
Addresses material specifications, tool requirements, assembly complexity, compatibility with other systems, and post-build maintenance of wooden model kits.
Laser-precut components – no carving/sanding needed.
Email photos of damaged parts to service@woodmechlab.com for replacements.
No – designed as standalone wooden systems.
Batteries not included for mechanical models (check product descriptions).
Yes – carefully detach pieces; repeated assembly may weaken joints.
Technical Support
Provides solutions for troubleshooting mechanisms, accessing digital instructions/videos, and contacting engineering teams for assembly challenges.
YouTube tutorials linked on product pages and our Support Center.
No – use provided PDF manuals or website resources.
Technical queries:service@woodmechlab.com(response within 24hrs).
Check gear alignment and tension; email video evidence to support.
Purchasing & Payments
Explains accepted payment methods, discount code applications, VAT/tax calculations, and installment plan availability during checkout.
Credit/debit cards (Visa/Mastercard/Amex), PayPal, and Apple Pay.
Available through PayPal Credit at checkout.
Enter during checkout under "Promo Code" field.
Non-EU orders exclude VAT; EU orders include VAT at checkout.
Returns & Warranty
Details return eligibility for unopened/defective products, warranty coverage durations, and processes for damaged shipments or refund requests.
Unopened kits: 30-day returns; assembled models non-refundable.
1-year limited warranty against manufacturing defects.
Contact support within 7 days with photos for replacement/refund.
5-10 business days after return inspection.
Custom & Bulk Orders
Outlines options for personalized engravings, corporate branding, bulk pricing tiers, and combined shipping arrangements for large-scale purchases.
Yes – email support@woodmechlab.com for MOQ and pricing.
Custom branding available for bulk orders (100+ units).
Yes – contact support before ordering for combined shipping rates.
Safety & Certification
Confirms material safety standards (FSC/CE/REACH compliance), age appropriateness, and sustainability practices in production chain.
CE-certified; small parts pose choking hazards – not for under 3yrs.
FSC-certified birch from managed European forests.
All materials meet EU REACH safety standards.
